What to do if you have not received your transfer? (Canada)

The first thing to do is to check the date. We make payments every 1st and 16 of each month, if these are working days. Otherwise, you will need to wait for the following working day. From there, expect the money to appear in your account within 4 working days depending on your bank.

After this time, if you still haven’t received anything, it could be that your bank details are not filled in. To check these, login to your Weezevent account. If this data is not filled in, a red banner reading Important information is missing will be displayed at the top of your screen.
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​Location to update bank details: Organization > Bank Data, on the left side of your computer screen.
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For reference, you will need to enter the transit number, institution number, and account number.

Once you have filled in your bank details correctly, you just need to send an email to [email protected], specifying that your bank details are now valid. Please include your organizer number starting with O, which you will find at the top right of your screen when you are logged into your management dashboard. You will then need to allow up to 10 days following the first day of the next payout period for the credit to appear on your bank statement.

3. Check Your Documents
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Have you been asked to provide supporting documents? If we have not yet received them, it is possible that your payouts have been temporarily placed on hold until the required documents are submitted.

For security and compliance reasons, we may request additional documentation. These requests are sent by email from [email protected] to the email address associated with your account. If you cannot find the email, please check your spam or junk folder.

If this is the case, in addition to the email notification, a yellow banner will appear in your Weezevent platform. It will indicate which supporting documents are required and for which event(s).
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Once the documents have been received and approved by our team, you will receive a confirmation email and any pending payouts will be released. Please allow up to 10 days following the first day of the next payout period for the funds to appear in your bank account.